Nationalised Banks at the Crossroads

This book – Nationalised Banks at the Crossroads – throws someinsights about thechallenges faced by NationalisedBanksin India.The book is divided into 15-Chapters and covers different areas in Banking, where Nationalised Bankscan take pro-active steps to remain ahead of others. Some general thoughts contained in the book may help in the back up of mind of any one related to Banking,while working in theBank or whilemaking somedecisions. As per the Author, “Systems should work more than the individualwith human touch andwheneach Nationalised Bankemployee remainsinspired to contribute to the collective goalin the changing environment, nobody can deny these Banks theirrightful place in Indian Banking Industry.” This book will interest any general reader about many issues related to banking. As per the book, better banking, better customer service, better reporting, better supervision, better corporate governance and better technology arethe need of the hour.The author hopes, bestpractices and the motive “together we can and togetherwe will” wouldtake forward these banksto the next orbitthroughbetter CRR management(i.e. customer centric approach, risk and recovery).